Reprinted article (pcworld.com) -How to remove malware from your Windows PC

We have all experienced the trouble of computers being attacked by malware. Often when we encounter a malware attack, it is difficult to completely remove them. This article, reprinted from pcworld.com by Eric Geier and Josh Norem, will detail the means to remove malware.

Beware the signs of a PC plagued by malware: slower-than-usual performance, a sudden spate of pop-ups, and other anomalous issues. Yes, out-of-the-ordinary behavior is sometimes the result of hardware conflicts, but your first action should be to rule out the possibility of infection by a virus, spyware, or other nefarious entity—even if you have an antivirus program installed.

Follow this step-by-step guide for instructions on how to get rid of malware.

Step 1: Enter Safe Mode
Before you do anything, you need to disconnect your PC from the internet, and don’t use it until you’re ready to clean your PC. This can help prevent the malware from spreading and/or leaking your private data.

03 shipping malware

If you think your PC may have a malware infection, boot your PC into Microsoft’s Safe Mode. In this mode, only the minimum required programs and services are loaded. If any malware is set to load automatically when Windows starts, entering in this mode may prevent it from doing so. This is important because it can make removing the nefarious files easier since they’re not actually running or active.

Sadly, Microsoft has turned the process of booting into safe mode from a relatively easy process in Windows 7 and Windows 8 to one that is decidedly more complicated in Windows 10. To boot into Windows Safe Mode, first click the Start button in Windows 10 and select the Power button as if you were going to reboot, but don’t click anything. Next hold down the Shift key and click Reboot. When the full-screen menu appears, select Troubleshooting, then Advanced Options, then Startup Settings. On the next window click the Restart button and wait for the next screen to appear (just stick with us here, we know this is long). Next you will see a menu with numbered startup options; select number 4, which is Safe Mode. Note that if you want to connect to any online scanners you’ll need to select option 5, which is Safe Mode with Networking.

You may find that your PC runs noticeably faster in Safe Mode. This could be a sign that your system has a malware infection, or it could mean that you have a lot of legitimate programs that normally start up alongside Windows. If your PC is outfitted with a solid-state drive it’s probably fast either way.

Step 2: Delete temporary files

tempfiles

Now that you’re in Safe Mode, you’ll want to run a virus scan. But before you do that, delete your temporary files. Doing this may speed up the virus scanning, free up disk space, and even get rid of some malware. To use the Disk Cleanup utility included with Windows 10 just type Disk Cleanup in the search bar or after pressing the Start button and select the tool that appears named Disk Cleanup.

Step 3: Download malware scanners

Now you’re ready to have a malware scanner do its work—and fortunately, running a scanner is enough to remove most standard infections. If you already had an antivirus program active on your computer, you should use a different scanner for this malware check, since your current antivirus software may not have detected the malware. Remember, no antivirus program can detect 100 percent of the millions of malware types and variants.

There are two types of antivirus programs. You’re probably more familiar with real-time antivirus programs, which run in the background and constantly watch for malware. (Another option is an on-demand scanner, which searches for malware infections when you open the program manually and run a scan. You should have only one real-time antivirus program installed at a time, but you can have many on-demand scanners installed to run scans with multiple programs, thereby ensuring that if one program misses something a different one might find it.

If you think your PC is infected, we recommend using an on-demand scanner first and then following up with a full scan by your real-time antivirus program. Among the free (and high-quality) on-demand scanners available are BitDefender Free Edition, Kaspersky Virus Removal Tool, Malwarebytes, Microsoft’s Malicious Software Removal Tool, Avast, and SuperAntiSpyware.

Step 4: Run a scan with Malwarebytes

For illustrative purposes, we’ll describe how to use the Malwarebytes on-demand scanner. To get started, download it. If you disconnected from the internet for safety reasons when you first suspected that you might be infected, reconnect to it so you can download, install, and update Malwarebytes; then disconnect from the internet again before you start the actual scanning. If you can’t access the internet or you can’t download Malwarebytes on the infected computer, download it on another computer, save it to a USB flash drive, and take the flash drive to the infected computer.

After downloading Malwarebytes, run the setup file and follow the wizard to install the program. Once the program opens, it will automatically activate a trial of the paid version that enables real-time scanning. You won’t get charged after the trial ends, however—by default, the program reverts to the standard free version in 14 days. In the meanwhile, you can disable the real-time scanning for those two weeks if you prefer.

To run a scan, switch from the Dashboard tab to the Scan tab. Keep the default scan option (“Threat Scan”) selected and click the Start Scan button. It should check for updates before it runs the scan, but make sure that happens before you proceed.

malwarebytes3screencap2

Though it offers a custom-scan option, Malwarebytes recommends that you perform the threat scan first, as that scan usually finds all of the infections anyway. Depending on your computer, the quick scan can take anywhere from 5 to 20 minutes, whereas a custom scan might take 30 to 60 minutes or more. While Malwarebytes is scanning, you can see how many files or objects the software has already scanned, and how many of those files it has identified either as being malware or as being infected by malware.

If Malwarebytes automatically disappears after it begins scanning and won’t reopen, you probably have a rootkit or other deep infection that automatically kills scanners to prevent them from removing it. Though you can try some tricks to get around this malicious technique, you might be better off reinstalling Windows after backing up your files (as discussed later), in view of the time and effort you may have to expend to beat the malware.

Once the scan is complete, Malwarebytes will show you the results. If the software gives your system a clean bill of health but you still think that your system has acquired some malware, consider running a custom scan with Malwarebytes and trying the other scanners mentioned earlier. If Malwarebytes does find infections, it’ll show you what they are when the scan is complete. Click the Remove Selected button in the lower left to get rid of the specified infections. Malwarebytes may also prompt you to restart your PC in order to complete the removal process, which you should do.

 

malwarebytes3 pup

 

If your problems persist after you’ve run the threat scan and it has found and removed unwanted files, consider running a full scan with Malwarebytes and the other scanners mentioned earlier. If the malware appears to be gone, run a full scan with your real-time antivirus program to confirm that result.

 

Step 5: Fix your web browser

Malware infections can damage Windows system files and other settings. One common malware trait is to modify your web browser’s homepage to reinfect the PC, display advertisements, prevent browsing, and generally annoy you.

Before launching your web browser, check your homepage and connection settings. Simply go to the setttings window of your browser to check your homepage setting.

 

IE Home Page Settings

Step 6: Recover your files if Windows is corrupt
If you can’t seem to remove the malware or if Windows isn’t working properly, you may have to reinstall Windows. But before wiping your hard drive, copy all of your files to an external USB or flash drive. If you check your email with a client program (such as Outlook or Windows Mail), make sure you export your settings and messages to save them. You should also back up your device drivers with a utility such as Double Driver, in case you don’t have the driver discs anymore or don’t want to download them all again. Remember, you can’t save installed programs. Instead, you’ll have to reinstall the programs from discs or redownload them.

If Windows won’t start or work well enough to permit you to back up your files, you may create and use a Live CD, such as Hiren’s BootCD (HBCD), to access your files.

Once you have backed up everything, reinstall Windows either from the disc that came with your PC, by downloading the installation image from Microsoft, or by using your PC’s factory restore option, if it has one. For a factory restore you typically must press a certain key on the keyboard during the boot process in order for restore procedure to initialize, and your PC should tell you what key to press in the first few seconds after you turn it on. It there’s no on-screen instructions consult your manual, the manufacturer, or Google.

7: Keep your PC clean
Always make sure that you have a real-time antivirus program running on your PC, and make sure this program is always up-to-date. If you don’t want to spend money on yearly subscriptions, you can choose one of the many free programs that provide adequate protection, such as Avira Antivirus Free Edition and Bitdefender Antivirus Free Edition. If you’d prefer a more robust AV program, we recommend Norton Security Premium—see our roundup of the best antivirus software for more information.

In addition to installing traditional antivirus software, you might consider using the free OpenDNS service to help block dangerous sites. And if you frequent shady sites that might infect your PC with malware, consider running your web browser in sandbox mode to prevent any downloaded malware from harming your system. Some antivirus programs, such as Comodo, offer sandboxing features, or you can obtain them through a free third-party program such as Sandboxie.

When you think that you’ve rid your PC of malware infections, double-check your online accounts, including those for your bank, email, and social networking sites. Look for suspicious activity and change your passwords—because some malware can capture your passwords.

If you have a backup system in place that automatically backs up your files or system, consider running virus scans on the backups to confirm that they didn’t inadvertently save infections. If virus scans aren’t feasible, as is the case with online systems since they usually will only scan a drive attached to your PC or just the C:\ drive, consider deleting your old backups and resetting the software to begin saving new backups that are hopefully free from infections.

 

If you don’t currently have a backup system in place, see our roundups of best backup software for Windows and best online backup services.

Keep Windows, other Microsoft software, and Adobe products up-to-date. Make sure that you have Windows Update turned on and enabled to download and install updates automatically. If you’re not comfortable with this, set Windows to download the updates but let you choose when to install them.

Buy laptop batteries and PC power adapters at www.uk-online.co.uk.

 

 

 

 

 

Professional version win10 play game graphics card temperature is too high how to do?

Generally, there are many faults with excessive temperature. For example, the outlet of the heat dissipation module is blocked. If there is no way to dissipate heat, the temperature of the graphics card may be too high. At this time, you can clean the computer to handle the fault.

Another type of fault is that the cooling module is aging or the silicone has been worn out. This situation usually occurs in computers that have been used for a long time. You can choose to replace the heatsink or add thermal silicone to handle the fault.

News reprint-Google has been developing a folding screen prototype since its release.

According to the US technology media The Verge reported on May 7, Google is developing the folding screen prototype, but the release time is not clear.
According to CNET, before this year’s I/O Developers Conference, Google announced that it is developing foldable technology and has developed a foldable screen prototype for quite some time. Mario Queiroz, who is responsible for Pixel’s mobile phone development, said: “We are actually developing a foldable screen prototype and have been doing it for a while, but there is no clear use case.”

But that doesn’t mean the flagship Pixel phone will soon be available in a folding version, Querioz said in a subsequent statement, “We are prototyping foldable screens and other new hardware technologies, and there are no related product announcements yet.”

Google’s move is not surprising. The company announced its native Android system that supports foldable screens last November. Since the Asian mobile phone manufacturers began to release official foldable products, the outside world began to publicize its unique shape and interesting new equipment. At the Mobile World Congress in February this year, companies like LG and Samsung showed people how their ever-improving prototyping and folding screens work.

Samsung is not so lucky, although the company was initially known for its high-end folding screen technology, but a series of technical problems that followed it left nowhere to be saved, and the release date could only be postponed indefinitely. Google said that it will not be eager to launch the official foldable Pixel phone before it is really ready.

Huawei negotiates with Qualcomm, Huawei is more emboldened than Apple

According to the Hong Kong Science and Technology Information website Unwire reported on May 7, on the morning of the 2nd of this month, Qualcomm published the second quarter of this year’s financial report, but the company’s CEO Steve Morenkopf did not disclose Apple’s specific compensation, only said that It will receive a patent fee income of 4.5 billion to 4.7 billion US dollars (1 US dollar is equivalent to 6.8 yuan – this net note).

The patent litigation between Apple and Qualcomm has taken more than two years. However, on April 17 this year, the two parties suddenly announced a settlement on all litigations around the world. Apple agreed to pay Qualcomm a patent license fee. The two companies reached a six-year patent licensing agreement, effective April 1, including an extension of the two-year option. In addition, the two sides also reached a multi-year chip purchase agreement.

The industry and the media have said that the reconciliation between Apple and Qualcomm has accelerated the reconciliation between Huawei and Qualcomm. Reuters reported on May 2 that Qualcomm executives said that the settlement agreement with Apple will enhance Qualcomm’s ability to handle patent disputes with Huawei.

It is reported that Apple and Huawei have been involved in patent litigation with Qualcomm earlier. After Apple and Qualcomm’s patent disputes were in full swing, in April 2017, Huawei stopped paying patent fees to Qualcomm and became the second patent authorized customer to refuse to pay Qualcomm patent fees. Previously, Huawei was one of Qualcomm’s largest patent licenses. According to statistics, the patent fee from Huawei accounts for 5% to 10% of Qualcomm’s patent fees.

Earlier, the US Electronic Design website reported on May 2 that Huawei had reached a temporary patent fee agreement with Qualcomm on December 30 last year. In the next three quarters, Huawei will pay Qualcomm 1.5 per quarter. A patent fee of US$100 million. In the past, Huawei paid $100 million per quarter. The news was confirmed in Qualcomm’s latest earnings report, which mentioned that “the company received $150 million in royalties from Huawei this quarter, and negotiations with Huawei are continuing.”

However, there is news that Huawei’s patent fees are less than Apple’s settlement. The analysis believes that Huawei is already in the communication technology field and base station technology field, so it is more reasonable to negotiate with Qualcomm. Patent fee standard. In particular, in 5G technology, Huawei can significantly reduce the core licensing patent fees through cross-licensing with Qualcomm. Qualcomm CEO Morankopf also said that the real competition of 5G technology is how to reduce the price of 5G technology devices, and many people think that Qualcomm may change the current patent charging model to enhance competitiveness.

Windows 10 system how to wake up without a password

In the process of using Windows 10, if the computer wakes up from sleep or standby, it is often necessary to enter a password. If you do not need a password to wake up, you can use the following two methods to solve.

1. Use the new Windows 10 “Settings”

For the Windows 10 version that has been updated for the anniversary, the process of re-entering the password when waking up is cancelled.
Press the Win+I key combination to launch the System Settings window and click on the “Account” option.
In the Accounts window settings list, select Login Options.

Go to the “Login Options” settings page and select the “Never” command in the “When you are awakened from sleep mode” login option box.

2. Solve with traditional control commands

If you use other versions of Windows 10, it is not convenient to enter the settings through the interface. You can also use the following methods to set them.

 

Press the Win+R key combination to start the run window, enter the following command in the “Open” input box and press Enter:

Control.exe /name Microsoft.PowerOptions /page pageGlobalSettings

In the system setup window that is subsequently launched, you can see the option “No password required” when waking up, but the item may be gray and not selectable. In this case, select the blue “Change the currently unavailable settings” blue text link.
Then, when “No password required” becomes optional, click the item and click the “Save Changes” button.

If you do not want to use the above long command string, you can also go to the above setting window through the graphical interface along the path of “Control Panel → All Control Panel Items → Power Options → System Settings”.

Bar code scanner daily cleaning and maintenance method

First, before cleaning, the bar code scanner lens lock (also known as the safety lock) should be turned to the locked position to avoid damage to the optical components of the bar code scanner during the cleaning process. Then prepare the necessary tools: a few pieces of dry soft cotton, a balloon, a tiger, a cotton, water, a glass cleaner, a lubricant, and so on. The specific operations are as follows:
Cleaning the outer casing
We all have the experience that when you wipe the surface of a lot of dust directly with a damp cloth, the surface will be very flowery. Therefore, it is best to remove the floating ash covered by the barcode scanner housing with a dry soft cotton cloth, and then wipe it again with a damp cloth, so that the dust can be basically “killed”. If there are some other stains left on the outer casing, we can remove some washing powder on the damp cloth. After cleaning, use a clean, damp cloth to wipe the place where the detergent is rubbed several times.
When cleaning the outer casing, we should be careful not to touch the glass plate of the barcode scanner. At the same time, we should wring the wet cloth as much as possible to avoid the dirty water flowing out of the dirty flat glass during the wiping process.
2. Cleaning the glass plate
After the outer casing is basically dry, open the top cover of the barcode scanner and blow it with a blown balloon to the flat glass to “run away” the dust attached to the surface. For stains that cannot be blown away, use a glass cleaner to clean them, then wipe them off with a soft, dry cotton cloth. Since the cleanness of the glass panel is directly related to the scanning quality of the image, we must be careful when cleaning the panel.
3. Cleaning the internal optical components
Next we can open the flat glass of the barcode scanner and clean the optical components inside the barcode scanner. In general, the frame and base of the barcode scanner are carded together, so they can be easily removed without a screwdriver. In the optical components, we should focus on the bar code scanner fluorescent tube: use a cotton wool ball to pour distilled water, and then squeeze the water on the cotton ball (to ensure that no water will flow out during the wiping process), gently Wipe back and forth on the tube. Due to the precision of the optical components, when cleaning these devices, the action is light and stable.
4. Cleaning the transmission
The slider on the bar code scanner drive is another important point for us to pay attention to. Usually when the bar code scanner is noisy during operation, it is likely to be a problem with the slider. At this point we can find some lubricant evenly applied to the sliding rod to improve the mechanical lubrication of the transmission mechanism.

How can I clean the inside of the printer?

Turn off the printer’s power switch, then unplug the printer.
Open the front cover of the printer by pressing the front cover release button.
Take out the drum unit and toner cartridge assembly. When you have just used the printer, some parts inside the printer will be hot. …
Wipe the laser glass with a dry, soft cloth.
Put the drum unit and toner cartridge assembly into the printer.
Close the front cover of the printer.
Plug the printer’s power cord back in, and turn on the printer’s power switch.

Thermal transfer barcode printer head maintenance knowledge

In the maintenance mode of the thermal transfer barcode printer head, the quality of the print medium is particularly important. In order to save money, some enterprise users use low-cost thermal paper or ribbon, but the price is not always good, and the inferior print media will speed up the damage of the print head. Therefore, enterprise users should give priority to brand-printing consumables with the smooth surface and excellent texture to prolong the service life and print quality of the print head. To get the best out of it, clean the bar code printhead every time you use a roll of ribbon or a roll of thermal paper. Be careful to prevent hard objects from scratching the bar code printhead when cleaning the bar code printhead, and use a grounded metal strap or anti-static pad to prevent static damage to the bar code printhead.

When there are inconsistencies in the printout of blank dots/lines in the bar code or graphics, there may be dirt on the printhead that needs cleaning. For best results, the thermal transfer barcode printhead should be cleaned regularly before loading a new roll of ribbon tape, hot transfer printer media, or printing over 150 meters of continuous or folded print media. It is not required to turn off the power when cleaning the print head.

In addition, business users should pay special attention to the use of “professional cleaning solvents” or choose to use “printer cleaning film” to clean and maintain the print head to avoid unnecessary damage caused by dust contamination on the surface of the print head. Thermal Transfer Barcode Printhead Film is a special film that removes dirt deposits from the printhead without damaging the printhead. There are many advantages to using a rescue printhead to clean the film: in addition to extending the life of the printhead, it also reduces the downtime required for maintenance and saves the cost of replacing the printhead. Therefore, it is an economical, convenient and quick way to remove dirt and dirt without the need to remove the print head.

How to properly remove a printer on Windows 10

Although on Windows 10, the process to install printers has improved over the years, we’re quickly moving into a digital world that has significantly reduced the need to print content on paper.

If you’re also taking the paperless route, you simply no longer use a particular printer, or you’re troubleshooting problems, you can use the Settings app, Control Panel, Print Management, Command Prompt, or even PowerShell to remove the printing device from your computer.

In this Windows 10 guide, we’ll walk you through five different ways to properly remove a printer from your device.

  • How to uninstall a printer using Settings
  • How to uninstall a printer using Control Panel
  • How to uninstall a printer using Print Management
  • How to uninstall a printer using Command Prompt
  • How to uninstall a printer using PowerShell

How to uninstall a printer using Settings

If you’re no longer using a particular printer, you can uninstall the device using these steps:

  1. Open Settings.
  2. Click on Devices.
  3. Click on Printers & scanners.
  4. Select the printer and click the Remove device button.

  5. Click the Yes button to confirm.

Once you’ve completed the steps, the printer will be removed from your device.

Uninstalling printer software

If you’re only using the printer with the basic driver, there’s nothing else to remove. However, if you’re using a third-party utility, or if the Settings app also installed additional tools to manage the printer automatically, you’ll need to remove the remaining software manually.

To remove left behind printer-related applications, use these steps:

  1. Open Settings.
  2. Click on Apps.
  3. Click on Apps & features.
  4. Select the software you want to remove.
  5. Click the Uninstall button.

  6. Continue with the on-screen directions to complete the removal.

How to uninstall a printer using Control Panel

Alternatively, you can still uninstall a printing device using Control Panel with these steps:

  1. Open Control Panel.
  2. Click on Hardware and Sound.

  3. Click on Devices and Printers.

  4. Under the “Printers” section, right-click the device you want, and select the Remove device option.

  5. Click the Yes button to confirm.

Once you’ve completed the steps, the printer in question will no longer be available on your device.

Uninstalling printer software

To remove left behind printer-related applications, use these steps:

  1. Open Settings.
  2. Click on Apps.
  3. Click on Apps & features.
  4. Select the software you want to remove.
  5. Click the Uninstall button.

  6. Continue with the on-screen directions to complete the removal.

How to uninstall a printer using Print Management

On Windows 10, you can also use the Print Management console to remove a printer you no longer use with these steps:

  1. Open Control Panel.
  2. Click on System and Security.

  3. Click on Administrative Tools.

  4. Double-click the Print Management shortcut.

  5. Under “Custom Filters,” click on All Printers.
  6. Right-click the printer that you want to remove, and select the Delete option.

  7. Click the Yes button.

After completing the steps, the printer that you removed will no longer be available to any user.

Uninstalling printer software

To remove left behind printer-related applications, use these steps:

  1. Open Settings.
  2. Click on Apps.
  3. Click on Apps & features.
  4. Select the software you want to remove.
  5. Click the Uninstall button.

  6. Continue with the on-screen directions to complete the removal.

How to uninstall a printer using Command Prompt

If you prefer using command lines, you can use Command Prompt to delete a printer from Windows 10 using these steps:

  1. Open Start.
  2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.
  3. Type the following command to queue a list of printers on your device and press Enter:

    wmic printer get name

  4. Type the following command to uninstall the printer and press Enter:

    printui.exe /dl /n "YOUR-PRINTER-NAME"

    In the command, replace the YOUR-PRINTER-NAME with the full name of your printer see step No. 3.

Once you’ve completed the steps, the printer that you specified in the command will be uninstalled.

Uninstalling printer software

To remove left behind printer-related applications, use these steps:

  1. Open Settings.
  2. Click on Apps.
  3. Click on Apps & features.
  4. Select the software you want to remove.
  5. Click the Uninstall button.

  6. Continue with the on-screen directions to complete the removal.

How to uninstall a printer using PowerShell

If you prefer to use PowerShell, you can use these steps to remove a printer from Windows 10:

  1. Open Start.
  2. Search for Windows PowerShell, right-click the top result, and select the Run as administrator option.
  3. Type the following command to queue a list of printers on your device and press Enter:

    Get-Printer | Format-List Name

  4. Type the following command to uninstall the printer and press Enter:

    Remove-Printer -Name "YOUR-PRINTER-NAME"

    In the command, replace the YOUR-PRINTER-NAME with the full name of your printer see step No. 3.

After completing the steps, the printer that you selected will be removed from your computer.

Uninstalling printer software

To remove left behind printer-related applications, use these steps:

  1. Open Settings.
  2. Click on Apps.
  3. Click on Apps & features.
  4. Select the software that you want to remove.
  5. Click the Uninstall button.

  6. Continue with the on-screen directions to complete the removal.

How to enable ‘Boot Log’ on Windows 10

On Windows 10, when you’re having driver issues, you can enable the “Boot Log” option to create a special ntbtlog.txt file that includes a detailed list of the loaded and unloaded drivers during boot.

The option won’t fix any problems your device may be experiencing, but you can analyze this information to understand what might be preventing Windows 10 from loading correctly to find an appropriate fix.

In this Windows 10 guide, we walk you through the steps to enable “Boot Log” to collect information about the loaded and not loaded drivers during startup using System Configuration and Command Prompt.

  • How to enable ‘Boot log’ using System Configuration
  • How to enable ‘Boot log’ using Command Prompt

How to enable ‘Boot log’ using System Configuration

To log driver information during boot using System Configuration, use these steps:

  1. Open Start.
  2. Search for System Configuration and click the top result to open the experience.(Quick Tip: You can also use the Windows key + R keyboard shortcut to open the Run command, enter the msconfig command, and click OK to open System Information.)
  3. Click on the Boot tab.
  4. Check the Boot log option.
  5. Click the Apply button.
  6. Click the OK button.
  7. Click the Restart button.

Once you complete these steps, a special log file will be created with the drivers that were loaded, including those that were omitted.

Viewing the ntbtlog text file

To find and view the ntbtlog.txt file, use these steps:

  1. Use the Windows key + R keyboard shortcut to open the Run command.
  2. Type the following file path:c:\Windows\ntbtlog.txt
  3. Click the OK button.

In the text file, you can see a list of loaded and unloaded drivers during boot, which you can now use in your troubleshooting process to fix a related issue.

If you no longer need the “Boot Log,” you can disable the feature using the same instructions mentioned above, but on step No. 4, make sure to clear the option.

How to enable ‘Boot log’ using Command Prompt

To log driver information during boot using Command Prompt, use these steps:

  1. Open Start.
  2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.
  3. Type the following command and press Enter:bcdedit
  4. Under the “Windows Boot Loader” section, note the “identifier” and “bootlog” information. For example:
    • identifier — {current}.
    • bootlog — No.
  5. Type the following command to enable logs during boot and press Enter:bcdedit /set {current} bootlog Yes

    In the command, make sure to replace {current} with the information in your identifier.

After completing the steps, a log file will be created in the Windows folder with the drivers that were loaded, including those that were not loaded.

Viewing the ntbtlog text file

To find and view the “Boot Log” file, use these steps:

  1. Use the Windows key + R keyboard shortcut to open the Run command.
  2. Type the following file path:c:\Windows\ntbtlog.txt
  3. Click the OK button.

In the text file, you can see information about drivers that Windows 10 loaded and didn’t load during the boot process, which you can now use in your troubleshooting process to resolve a related problem.

You can always revert the changes using the same instructions outlined above, but on step No. 5, make sure to use this command: bcdedit /set {current} bootlog No.

Although this guide is focused on Windows 10, the “Boot Log” option has been available for years, and you can also use the same instructions on Windows 8.1 and Windows 7.